{"id":66,"date":"2026-08-14T13:15:47","date_gmt":"2026-08-14T13:15:47","guid":{"rendered":"https:\/\/tests.ggen.sa\/contact\/"},"modified":"2026-08-20T14:20:11","modified_gmt":"2026-08-20T14:20:11","slug":"contact","status":"publish","type":"page","link":"https:\/\/tests.ggen.sa\/en\/contact\/","title":{"rendered":"Contact Us"},"content":{"rendered":"<div class=\"wp-block-group ggen-contact-page\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-45b604fc wp-block-group-is-layout-constrained\">\n\n\t\n\t<p class=\"has-lg-font-size wp-block-paragraph\">Our customer service team handles pre-purchase enquiries, order tracking and after-sales requests. Choose whichever channel suits you, or send your message through the form below and we will reply to the email address you enter.<\/p>\n\t\n\n\t\n\t<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8b3bbcac wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--60)\">\n\t\t\t\n\t\t<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\t\t\t\t\t\t\n\t\t\t<div class=\"wp-block-group is-style-ggen-card\" style=\"min-height:100%\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\t\n\t\t\t\t<h2 class=\"wp-block-heading has-lg-font-size\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--20)\">WhatsApp<\/h2>\n\t\t\t\t\n\n\t\t\t\t\n\t\t\t\t<p class=\"has-muted-color has-text-color has-small-font-size wp-block-paragraph\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--40)\">The fastest channel for pre-purchase enquiries and for tracking an open order.<\/p>\n\t\t\t\t\n\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-button is-style-ggen-secondary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/wa.me\/966595556788\" target=\"_blank\" rel=\"noopener nofollow\">\u200e+966 59 555 6788\u200e<\/a><\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div><\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\t\n\t\t<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\t\t\t\t\t\t\n\t\t\t<div class=\"wp-block-group is-style-ggen-card\" style=\"min-height:100%\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\t\n\t\t\t\t<h2 class=\"wp-block-heading has-lg-font-size\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--20)\">Email<\/h2>\n\t\t\t\t\n\n\t\t\t\t\n\t\t\t\t<p class=\"has-muted-color has-text-color has-small-font-size wp-block-paragraph\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--40)\">For requests that need attachments: invoices, quotations, or product photos in the case of a return.<\/p>\n\t\t\t\t\n\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-button is-style-ggen-secondary\"><a class=\"wp-block-button__link wp-element-button\" href=\"mailto:contact@ggen.sa\">contact@ggen.sa<\/a><\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div><\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t<\/div>\n\t\n\n\t\n\t<p class=\"ggen-ico ggen-ico--headset wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--50)\"><strong>Response hours:<\/strong> Sunday \u2013 Thursday, 9 am to 6 pm Saudi time. Anything that reaches us outside these hours is answered on the next business day.<\/p>\n\t\n\n\t\n\t<h2 class=\"wp-block-heading has-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--80)\">Send Us a Message<\/h2>\n\t\n\n\t\n\t<p class=\"has-muted-color has-text-color has-small-font-size wp-block-paragraph\">Your message is saved on our side the moment you send it and you receive a reference number, so it is not lost if email delivery fails. Fields marked \u201cRequired\u201d are needed in order to process your request.<\/p>\n\t\n\n\t\t<div class=\"ggen-form\" id=\"ggen-contact\">\n\t\t\n\t\t<form class=\"ggen-form__form\" method=\"post\" action=\"https:\/\/tests.ggen.sa\/wp-admin\/admin-post.php\" novalidate>\n\t\t\t<input type=\"hidden\" name=\"action\" value=\"ggen_contact_submit\">\n\t\t\t<input type=\"hidden\" name=\"ggen_return\" value=\"https:\/\/tests.ggen.sa\/en\/contact\/\">\n\t\t\t<input type=\"hidden\" id=\"ggen_contact_nonce\" name=\"ggen_contact_nonce\" value=\"081777ec64\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/66\" \/><input type=\"hidden\" name=\"ggen_ts\" value=\"1788833299\"><input type=\"hidden\" name=\"ggen_tsig\" value=\"a66eb85eefecd3e4b44b7c3ddc82768c07e2fca484a378eb0a591c6a705c0298\">\n\t\t\t\t\t\t<div class=\"ggen-form__trap\" aria-hidden=\"true\">\n\t\t\t\t<label for=\"ggen-ggen_site_url\">Leave this field empty<\/label>\n\t\t\t\t<input type=\"text\" id=\"ggen-ggen_site_url\" name=\"ggen_site_url\" tabindex=\"-1\" autocomplete=\"off\" value=\"\">\n\t\t\t<\/div>\n\n\t\t\t<div class=\"ggen-form__row\">\n\t\t\t\t\t<div class=\"ggen-form__field\">\n\t\t<label for=\"ggen-name\">\n\t\t\tName\t\t\t<span class=\"ggen-form__req\">Required<\/span>\t\t<\/label>\n\t\t\t\t<input\n\t\t\ttype=\"text\"\n\t\t\tid=\"ggen-name\"\n\t\t\tname=\"name\"\n\t\t\tvalue=\"\"\n\t\t\tmaxlength=\"190\"\n\t\t\tautocomplete=\"name\"\t\t\trequired aria-required=\"true\"\t\t\t\t\t\t>\n\t\t\t<\/div>\n\t\t<div class=\"ggen-form__field\">\n\t\t<label for=\"ggen-email\">\n\t\t\tEmail\t\t\t<span class=\"ggen-form__req\">Required<\/span>\t\t<\/label>\n\t\t\t\t\t<p class=\"ggen-form__hint\" id=\"ggen-email-hint\">This is where our reply will reach you.<\/p>\n\t\t\t\t<input\n\t\t\ttype=\"email\"\n\t\t\tid=\"ggen-email\"\n\t\t\tname=\"email\"\n\t\t\tvalue=\"\"\n\t\t\tmaxlength=\"190\"\n\t\t\tautocomplete=\"email\"\t\t\trequired aria-required=\"true\"\t\t\taria-describedby=\"ggen-email-hint\"\t\t\t>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div class=\"ggen-form__row\">\n\t\t\t\t\t<div class=\"ggen-form__field\">\n\t\t<label for=\"ggen-phone\">\n\t\t\tMobile number\t\t\t\t\t<\/label>\n\t\t\t\t\t<p class=\"ggen-form__hint\" id=\"ggen-phone-hint\">Optional \u00b7 in the format 05XXXXXXXX \u2014 it speeds up a reply on WhatsApp.<\/p>\n\t\t\t\t<input\n\t\t\ttype=\"tel\"\n\t\t\tid=\"ggen-phone\"\n\t\t\tname=\"phone\"\n\t\t\tvalue=\"\"\n\t\t\tmaxlength=\"190\"\n\t\t\tautocomplete=\"tel\"\t\t\t\t\t\taria-describedby=\"ggen-phone-hint\"\t\t\t>\n\t\t\t<\/div>\n\t\t<div class=\"ggen-form__field\">\n\t\t<label for=\"ggen-order_no\">\n\t\t\tOrder number\t\t\t\t\t<\/label>\n\t\t\t\t\t<p class=\"ggen-form__hint\" id=\"ggen-order_no-hint\">Required for order tracking, exchange and return requests.<\/p>\n\t\t\t\t<input\n\t\t\ttype=\"text\"\n\t\t\tid=\"ggen-order_no\"\n\t\t\tname=\"order_no\"\n\t\t\tvalue=\"\"\n\t\t\tmaxlength=\"190\"\n\t\t\t\t\t\t\t\t\taria-describedby=\"ggen-order_no-hint\"\t\t\t>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"ggen-form__field\">\n\t\t\t\t<label for=\"ggen-type\">Request type <span class=\"ggen-form__req\">Required<\/span><\/label>\n\t\t\t\t<select\n\t\t\t\t\tid=\"ggen-type\"\n\t\t\t\t\tname=\"type\"\n\t\t\t\t\trequired\n\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t<option value=\"\">\u2014 Select \u2014<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"presale\" >\n\t\t\t\t\t\t\tPre-purchase enquiry\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"order\" >\n\t\t\t\t\t\t\tTrack an existing order\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"return\" >\n\t\t\t\t\t\t\tExchange or return\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"complaint\" >\n\t\t\t\t\t\t\tComplaint or feedback on service\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"privacy\" >\n\t\t\t\t\t\t\tA request concerning my personal data\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"other\" >\n\t\t\t\t\t\t\tAnother subject\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t<\/select>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"ggen-form__field\">\n\t\t\t\t<label for=\"ggen-message\">Message <span class=\"ggen-form__req\">Required<\/span><\/label>\n\t\t\t\t<p class=\"ggen-form__hint\" id=\"ggen-message-hint\">The more precise the description, the more precise the answer: your type of operation, the area and your water source for enquiries; exactly what happened, in detail, for complaints.<\/p>\n\t\t\t\t<textarea\n\t\t\t\t\tid=\"ggen-message\"\n\t\t\t\t\tname=\"message\"\n\t\t\t\t\trows=\"7\"\n\t\t\t\t\trequired\n\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\tmaxlength=\"4000\"\n\t\t\t\t\taria-describedby=\"ggen-message-hint\"\n\t\t\t\t\t><\/textarea>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"ggen-form__field ggen-form__consent\">\n\t\t\t\t<label for=\"ggen-consent\">\n\t\t\t\t\t<input\n\t\t\t\t\t\ttype=\"checkbox\"\n\t\t\t\t\t\tid=\"ggen-consent\"\n\t\t\t\t\t\tname=\"consent\"\n\t\t\t\t\t\tvalue=\"1\"\n\t\t\t\t\t\trequired\n\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t<span>I consent to my data being processed in order to answer this request, in accordance with the <a href=\"\/privacy-policy\/\">Privacy Policy<\/a>.<\/span>\n\t\t\t\t<\/label>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<button type=\"submit\" class=\"ggen-form__submit\">Send message<\/button>\n\n\t\t\t<p class=\"ggen-form__note\">\n\t\t\t\tWe do not use your data for marketing unless you ask us to, and we do not share it with any third party for any purpose other than the one you sent it for.\n\t\t\t<\/p>\n\t\t<\/form>\n\t<\/div>\n\t\n\n\t\n\t<h2 class=\"wp-block-heading has-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--80)\">What We Need From You in Each Case<\/h2>\n\t\n\n\t\t\n\t<h3 class=\"wp-block-heading has-lg-font-size\">Pre-purchase enquiry<\/h3>\n\t\n\n\t\n\t<p class=\"wp-block-paragraph\">Tell us your type of operation, the area, and the water and power available to you, so the team can recommend the right product instead of leaving you to choose by approximation.<\/p>\n\t\n\t\t\n\t<h3 class=\"wp-block-heading has-lg-font-size\">Track an existing order<\/h3>\n\t\n\n\t\n\t<p class=\"wp-block-paragraph\">Include the order number and the mobile number registered on it. The shipment tracking number reaches you by email or SMS the moment it leaves the warehouse, and you can also follow it from your orders page.<\/p>\n\t\n\t\t\n\t<h3 class=\"wp-block-heading has-lg-font-size\">Exchange or return<\/h3>\n\t\n\n\t\n\t<p class=\"wp-block-paragraph\">Include the order number, the reason for the request, and clear photos of the product and its packaging, within the statutory period set out in the Returns and Exchange Policy.<\/p>\n\t\n\t\t\n\t<h3 class=\"wp-block-heading has-lg-font-size\">Complaint or feedback on service<\/h3>\n\t\n\n\t\n\t<p class=\"wp-block-paragraph\">Give the order number and a full account of what happened. Complaints are reviewed by customer service management, and you will receive a reply setting out the action taken.<\/p>\n\t\n\t\t\n\t<h3 class=\"wp-block-heading has-lg-font-size\">A request concerning your personal data<\/h3>\n\t\n\n\t\n\t<p class=\"wp-block-paragraph\">Select that same type in the form and write to us from the email registered on your account, stating what you are asking for \u2014 access, correction or destruction \u2014 as set out in the Privacy Policy.<\/p>\n\t\n\t\n\t\n\t<h2 class=\"wp-block-heading has-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--80)\">Links That May Save You the Wait<\/h2>\n\t\n\n\t\n\t<ul class=\"wp-block-list is-style-ggen-checklist\">\n\t\t<li><a href=\"\/my-account\/orders\/\">Track your orders<\/a> \u2014 the status of each order and its shipment tracking number.<\/li>\n\t\t<li><a href=\"\/shipping-policy\/\">Shipping &#038; Delivery Policy<\/a> \u2014 processing and delivery times, and shipping coverage.<\/li>\n\t\t<li><a href=\"\/refund_returns\/\">Returns &#038; Exchange Policy<\/a> \u2014 the statutory period and the conditions for acceptance.<\/li>\n\t\t<li><a href=\"\/privacy-policy\/\">Privacy Policy<\/a> \u2014 your data and the rights you hold over it.<\/li>\n\t\t<li><a href=\"\/terms\/\">Terms &#038; Conditions<\/a> \u2014 the store&#8217;s terms of use.<\/li>\n\t<\/ul>\n\t\n\n\t\n\t<h2 class=\"wp-block-heading has-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--80)\">Statutory Company Details<\/h2>\n\t\n\n\t\n\t<p class=\"wp-block-paragraph\">Green Generation \u00b7 Riyadh, Saudi Arabia<br>Commercial Registration 1009169740 \u00b7 VAT Number 312765089900003<\/p>\n\t\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Our customer service team handles pre-purchase enquiries, order tracking and after-sales requests. Choose whichever channel suits you, or send your message through the form below and we will reply to the email address you enter. WhatsApp The fastest channel for pre-purchase enquiries and for tracking an open order. Email For requests that need attachments: invoices, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-66","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact Us - Green Generation<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Us - Green Generation\" \/>\n<meta property=\"og:description\" content=\"Our customer service team handles pre-purchase enquiries, order tracking and after-sales requests. 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