At Green Generation we believe the customer experience begins with the first click and ends only when the product is in your hands. That is why we work to make shipping fast, secure and transparent on every order.
One: Processing and Shipping Times
- Order processing: your order is prepared and carefully packed within one business day of confirmation.
- Delivery time: orders are shipped and delivered within 3 to 14 business days.
- Actual delivery time may vary with the customer’s location and with the logistics conditions of the carriers.
Two: Shipping Costs
- Shipping is free to every region of the Kingdom, on all orders, with no minimum spend.
- Delivery charges are already built into the displayed price of each product, so nothing is added at checkout: what you see on the product page is what you pay.
- The shipping line shows as “Free” on the checkout page before you confirm.
Three: Shipping Method and Quality
- We ship through a selection of trusted logistics companies, both local and international.
- We are committed to fast delivery and to meeting the times we quote.
- We take care to protect the product from damage in transit, and to keep order tracking accurate at every stage.
Four: Order Tracking
- As soon as your order leaves our warehouses, a dedicated tracking number is sent to you by email or SMS.
- The tracking number lets you follow the shipment step by step until it reaches you.
Five: Shipping Coverage
- Domestic shipping: we ship to every city and to all thirteen regions of Saudi Arabia.
- International shipping: not currently available through the store, and checkout accepts addresses inside the Kingdom only. For orders abroad, contact us before purchase to confirm availability and cost.
Six: Delays Beyond Our Control
- Adverse weather that disrupts transport.
- Peak seasons and public holidays.
- Unforeseen logistics conditions at the carriers.
- In these cases we undertake to keep you informed as matters develop and to follow the order with the carrier until it arrives.
Seven: Support and Problem Resolution
- Items missing from the order.
- Damage to the product during shipping.
- An unjustified delay beyond the stated delivery time.
- Please contact us immediately through our official channels, and our team will resolve the problem to the highest standard of service we can offer.
Official Contact Details
Green Generation · Commercial Registration 1009169740
WhatsApp: +966 59 555 6788
Email: contact@ggen.sa