Our customer service team handles pre-purchase enquiries, order tracking and after-sales requests. Choose whichever channel suits you, or send your message through the form below and we will reply to the email address you enter.
The fastest channel for pre-purchase enquiries and for tracking an open order.
For requests that need attachments: invoices, quotations, or product photos in the case of a return.
Response hours: Sunday – Thursday, 9 am to 6 pm Saudi time. Anything that reaches us outside these hours is answered on the next business day.
Send Us a Message
Your message is saved on our side the moment you send it and you receive a reference number, so it is not lost if email delivery fails. Fields marked “Required” are needed in order to process your request.
What We Need From You in Each Case
Pre-purchase enquiry
Tell us your type of operation, the area, and the water and power available to you, so the team can recommend the right product instead of leaving you to choose by approximation.
Track an existing order
Include the order number and the mobile number registered on it. The shipment tracking number reaches you by email or SMS the moment it leaves the warehouse, and you can also follow it from your orders page.
Exchange or return
Include the order number, the reason for the request, and clear photos of the product and its packaging, within the statutory period set out in the Returns and Exchange Policy.
Complaint or feedback on service
Give the order number and a full account of what happened. Complaints are reviewed by customer service management, and you will receive a reply setting out the action taken.
A request concerning your personal data
Select that same type in the form and write to us from the email registered on your account, stating what you are asking for — access, correction or destruction — as set out in the Privacy Policy.
Links That May Save You the Wait
- Track your orders — the status of each order and its shipment tracking number.
- Shipping & Delivery Policy — processing and delivery times, and shipping coverage.
- Returns & Exchange Policy — the statutory period and the conditions for acceptance.
- Privacy Policy — your data and the rights you hold over it.
- Terms & Conditions — the store’s terms of use.
Statutory Company Details
Green Generation · Riyadh, Saudi Arabia
Commercial Registration 1009169740 · VAT Number 312765089900003